Shipping policy

Thank you for your trust and support. We are dedicated to offering a straightforward, dependable, and transparent shipping experience across the United States. Please review the following shipping details before placing your order.

Shipping Origin & Processing

All orders are processed and dispatched from our U.S. fulfillment center.

Processing Time: Orders are typically processed within 1–2 business days, excluding weekends and U.S. public holidays.

Tracking information will be provided once your order has shipped.

U.S. Delivery

We partner with established carriers, including UPS, FedEx, USPS, and other approved logistics providers, to offer reliable delivery throughout the United States.

Estimated Delivery: Most addresses in the contiguous United States typically receive orders within 3–5 business days after shipment.

Delivery timeframes are estimates and may vary based on your location, carrier conditions, weather, transportation restrictions, peak shipping periods, and other circumstances beyond our control.

Shipments to Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. locations may take longer and may be subject to special restrictions related to lithium battery transportation requirements.

Order Tracking

After your order ships, you will receive a shipping confirmation email with your tracking details.

You can monitor your shipment using the link in that email or by visiting the carrier’s official website.

Please allow 24–48 hours after shipment for tracking updates to appear.

If tracking remains unchanged for an extended period or your package appears significantly delayed, please contact our customer support team.

Shipping Costs

Free standard shipping is available for eligible U.S. orders where indicated on our website.

Any applicable shipping fees, destination restrictions, or special delivery conditions will be clearly shown at checkout before you complete payment.

Since portable power stations contain lithium batteries, shipping to certain destinations or using certain delivery methods may be restricted.

Taxes & Import Duties

Orders shipped within the United States are not subject to import duties.

Any applicable state or local sales taxes will be calculated and displayed at checkout according to your delivery location and applicable tax requirements.

Shipping Address & Order Information

Before submitting your order, please ensure that your shipping address, ZIP code, email address, and contact details are complete and accurate.

Incorrect or incomplete information may lead to delivery delays, unsuccessful delivery attempts, or returned packages.

If you discover an error in your shipping details after placing an order, please contact our customer support team as soon as possible.

We will make reasonable efforts to correct the information before shipment. However, updates cannot be guaranteed once your order has entered the fulfillment or shipping process.

Delivery Delays

Delivery timeframes are estimates and are not guaranteed.

Occasional delays may occur due to:

Carrier service disruptions

Severe weather

Peak shipping periods

Transportation restrictions

Address-related issues

Lithium battery shipping requirements

Other circumstances beyond our reasonable control

If your package has not arrived within the estimated delivery period, or tracking has not updated for an extended period, please contact our customer support team.

We will coordinate with the carrier to investigate eligible delayed or potentially lost shipments.

Damaged Packages

If your package arrives with visible damage, please contact us as soon as possible.

Whenever possible, please report visible shipping damage within 48 hours of delivery.

We may ask you to provide:

Photos of the outer packaging

Photos of the product

Photos of the shipping label

Videos or other supporting information

For approved damaged-item claims, we will provide assistance in accordance with our applicable return, replacement, and refund policies.

Delivered but Not Received

If tracking indicates “Delivered” but you cannot find your package, please first:

Check the area around your delivery location.

Ask household members or neighbors.

Check with building staff, reception, or property management, where applicable.

Review any available delivery photo or carrier notification.

Some carriers may mark a shipment as delivered shortly before the package physically arrives.

If you still cannot locate your package after completing these checks, please contact our customer support team for assistance with a delivery investigation.

Lost Packages

If your package appears to have been lost in transit, please contact our customer support team.

We may coordinate with the carrier to initiate an investigation before deciding on the appropriate resolution.

If a shipment is confirmed as lost and the claim is approved, we will assist with an appropriate replacement or refund in accordance with our applicable policies.

Refused or Undeliverable Packages

If a package is refused, cannot be delivered, or is returned to us due to an incorrect or incomplete address, additional shipping or return charges may apply where permitted.

Any applicable refund may be adjusted to account for eligible shipping or handling costs, unless the delivery issue was caused by an error on our part.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate your request before shipment.

However, once an order has entered the fulfillment process or has shipped, we may be unable to change or cancel it.

If your order has already shipped, the applicable return policy will apply.

Lithium Battery Shipping Restrictions

Portable power stations contain lithium batteries and must comply with special transportation and carrier requirements.

As a result:

Certain shipping methods may be unavailable.

Some destinations may require additional transit time.

Certain remote or restricted locations may not qualify for delivery.

Return shipments may require special instructions or approved shipping methods.

If a shipping restriction affects your order, our customer support team will contact you where necessary.

Need Help?

For questions about your order, shipping, tracking, or delivery, please contact our customer support team:

Email: hillerysprunt35845@outlook.com
Response Time: Within 1 business day

We will do our best to assist you promptly and efficiently.