Refund policy

Thank you for choosing our power solutions. If you are not satisfied with your purchase, our support team is available to assist with returns, replacements, and refunds.

30-Day Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, the product should be in good condition and accompanied by all original accessories, cables, manuals, and other included items.

High-capacity lithium batteries require special handling, so please retain the original packaging whenever possible. If the original packaging is unavailable, contact us before returning the product.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

For approved claims, we will cover the return shipping cost and offer either:

• A replacement, orA full refund.

Please report any visible shipping damage within 48 hours of delivery.

Non-Quality Returns

If you change your mind or purchase the wrong model, you may still request a return within the 30-day return window.

For non-quality returns:

The customer is responsible for return shipping costs.

The product must be in good, resalable condition.

All original accessories and included items should be returned.

A reasonable deduction may apply for missing accessories, excessive wear, damage, or necessary replacement packaging.

How to Return

Please obtain authorization before returning any product.

Contact our customer support team at hillerysprunt35845@outlook.com with your order number and reason for the return.

We will review your request within 1 business day.

Once your request is approved, we will provide return instructions and an RMA number.

Package the product securely and follow the return instructions provided.

Our support team will guide you through the return, replacement, or refund process.

Refunds

Returned products are generally inspected within 3–5 business days of arrival.

Once approved, your refund will be issued to your original payment method.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Warranty

The 30-day return policy is separate from the product warranty.

Manufacturing defects reported after the return window may still be eligible for warranty service under the applicable warranty terms.